Upon delivery of your order open the package and inspect the contents. If there is an issue concerning your order please contact Bangastang
immediately. If damage was incurred during shipping, you have a warranty claim, we made an error in shipping or you just wish to do any exchange do not return any product without first contacting us. Before any items can be returned a RMA number MUST to be obtained by the customer, this is mandatory. DO NOT RETURN any products without our authorization for a RMA number. Products returned to us without a RMA number will be refused and returned to customer.
If there is damage to your shipment the shipping carrier must be contacted to file a damage claim. All returns must be made within 15 days of purchase. All returns for refunds or exchanges must be in a new, unused condition in the original box and properly packaged for us to receive in a undamaged condition. Items returned or cancelled for a refund will be charged a 20% restocking fee. We do not issue refunds for items that have been damaged during installation or modified by the customer. The customer must provide photos of any damage that was done to products during shipment. We do not take returns or exchanges for orders shipped internationally.
No refunds for products that are custom painted upon order.
Some items sold by Bangastang are not manufactured by Bangastang and require warranty issues to be addressed through the original manufacturer.
The cost of shipping will be deducted from any refunds that are issued. Shipping cost are NOT refundable.
Customers are responsible for all shipping and handling cost in the event that a purchased product must be reshipped to the customer. Customer must supply us with a valid tracking number when returning products. Any returned products must be insured for the retail value amount. All returned products must be returned directly to Bangastang unless otherwise specified.
Bangastang cannot guarantee any specific date to when a custom made product will be available to ship.